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| - Implementing change- What to do after the idea of change is created?- Neglect of the human dimension.- Breaking the barrier, to change.- Leaders versus followers.- Exaggerating situations to the point of fear.- Persuasion of people. | |
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| - “Aye Ole generic chain speech”- Recognizing the goal.- The plan- Persuasion as a tool for change.- The ready to wear people.- The wait and see people.- The resistors. | |
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| - Pointing to the mountain top.- Specific feedback for encouragement.- Encourage and reward progress. | |
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